Frequently Asked Questions
Shipping
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What if my order never arrives?
We can easily find out what happened to your order as DHL tracking system let you know every step. You can easily file claims for lost, stolen or damaged packages to our 📧 Contact: info.banillasky@gmail.com
How long does it take to claim for my order?
Damaged
Please provide us with the damaged photo. Then we’ll reply you in 24 hours and proceed the new one for you.
Stolen or Lost
Orders that are stolen or lost have a relatively short processing time., These claims typically are addressed and closed within 24 hours, then processed within 3-5 business days.
How much does shipping cost?
We offer flat-rate shipping of $25 for all orders across the United States.
Orders over $300 qualify for free shipping — no code needed, it’s applied automatically at checkout.
All orders are shipped via DHL Express, and you’ll receive a tracking email as soon as your package is on its way.
💡 Shipping time varies depending on lens type:
Single Vision lenses: 3–5 business days
Progressive lenses: 7–10 business days
Payment & Orders
What payment method do you accept?
We accept credit/debit card, PayPal, Stripe Payments.
How are your payments secured?
Your payment is safe with us — all orders are processed through Stripe’s secure checkout system.
We never store your card details, and every transaction is encrypted for your protection.
Where can I find Invoice?
You can easily check your order details or invoice in two ways:
1️⃣ Order Confirmation Email
Right after you complete your purchase, an order confirmation email is automatically sent to your inbox.
It includes all details such as your order number, items purchased, total amount, tax, and shipping address.
2️⃣ Your Account Page
If you created an account during checkout, simply log in and go to “My Account → Orders”.
From there, you can view all past orders, payment details, and shipping information.
💡 If you can’t find your confirmation email, please check your spam folder or contact us at info.banillasky@gmail.com for help.
What if I entered some of my prescription incorrectly?
If you notice an error in your prescription, please contact us within one hour of placing your order, and our customer support team will correct it for you.
📧 Contact: info.banillasky@gmail.com
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