Need help?
Frequently Asked Questions
orders
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Our CS team can fix your prescription if you contact us within the hour of ordering.
Please contact nicae1026@gmail.com or info.banillasky@gmail.com
shipping & returns
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We can easily find out what happened to your order as DHL / Fedex tracking system let you know every step. You can easily file claims for lost, stolen or damaged packages to our CS info.banilasky@gmail.com or nicae1026@gmail.com
Damaged Please provide us with the damaged photo. Then we’ll reply you in 24 hours and proceed the new one for you.
Stolen or Lost Orders that are stolen or lost have a relatively short processing time., These claims typically are addressed and closed within 24 hours, then processed within 3-5 business days.
payment
We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, Apple Pay, Google Pay
We use a secure, encrypted payment system powered by Stripe, ensuring safe and reliable card payments.
All transactions are protected with industry-standard security for a worry-free checkout experience.
We do not issue a separate sales invoice, but you will receive an order confirmation email immediately after your purchase.
You can also view and download all order details anytime through My Page → Order History.